City Furniture - Frequently Asked Questions

• General

  Can you help me plan and design rooms?  Yes. Our sales associates are able to assist you with basic room design. If you need more assistance, our residential design service can help you create a look that matches your lifestyle.

  What is your return policy?  All purchases, once delivered to or picked up by the customer, are considered final. Refunds are not permitted. We do allow for a one-time preference re-selection.

  What are your regular business hours?

  Showrooms:  Monday through Saturday from 10:00am - 9:00pm, Sunday from 11:00am - 6:00pm

  Customer Service:  Monday through Saturday from 7:00am - 6:00pm, closed Sunday
  

  Do you offer layaway?  Contact your local showroom for details.

  I need to change my address. Can I do this online? 

  • If you have not received your delivery, call Customer Service at 1.888.882.5436, and we will be able to assist you. 

  • If you need to change the address on your invoice to insure that you receive your In-Home Service store credit, please call us at 1.888.882.5436 or email us at customerservice@cityfurniture.com. Include your invoice number(s) to ensure that we take care of all your purchases.

  • If you need to change your billing address on a City Furniture finance account, contact your finance provider directly. Click here for contacts.
    

  How can I cancel my order?  You can cancel your order prior to delivery by contacting your sales associate or the showroom where your purchase was made. Please cancel at least 48 hours prior to delivery.

  I need to make changes to my order.  Contact your Sales Associate or the showroom where your purchase was made. We request that you call at least 48 hours prior to a scheduled delivery. 
  

  What if I find my item for less?  We always offer the best values anywhere. If within two weeks of purchasing the merchandise listed on your invoice, you should discover any authorized dealer in Florida, including City Furniture, offering the same merchandise and service at a lower price, bring in proof, and we will refund the difference. 
  

• Delivery and Pickup

  Where does City Furniture deliver?  We export all over the world and offer domestic shipping to any destination in the continental United States and Canada.

  How can I check my delivery status?  Call 1.888.882.5436.
  

  Will I be contacted regarding my delivery?  Yes. If you have selected Same Day Delivery, your service technician will contact you between 3:00pm - 4:00pm with a two-hour window. If you selected delivery for the next day or later we will call you the night before your delivery to confirm, and your service technician will call you early the morning of delivery with a two-hour window.

  How long will it take to receive my order?  If you live in our regular delivery area and all your items are in stock, we can deliver the same day in most cases, or definitely the next day.  If you live outside our regular delivery area, visit our domestic shipping page for additional information.

  Will you assemble my furniture?  Yes. Delivery in our regular delivery area will include assembly and set up along with the removal of any packaging materials. Sorry, but we do not wall mount mirrors, pictures or televisions. Items picked up at our warehouse may require assembly.

  Will you remove my old furniture?  We are sorry, but we do not provide this service due to insurance restrictions (not because we don’t want to help). We will, however, remove your old mattress and box spring if you purchase a new one from us.

  What if my merchandise arrives damaged?  If your furniture arrives damaged, return the damaged items and arrange for redelivery or we can arrange for an Authorized Factory Repair Service to come to your home to touch up minor defects. We reserve the right to request photos of damages after delivery. Photos will expedite your claim.
  

  What if an item does not fit?  Please measure your space prior to delivery. Items cannot be returned after you accept delivery.

  Does City Furniture charge for delivery?  Yes.

  What are the delivery rates to my area? The minimum service charge in our regular delivery area is $59.95. This would be for one item or for a mattress, box spring and metal bed frame. For the delivery of two items, the Service Charge is $99.95. If more than two items are being delivered, the service charge will be a minimum of $119.95. The service charge is based on the total quantity of items delivered and may vary depending on the total number of items you select. Your Sales Associate will be able to assist you with this.

  Will I be charged sales tax? Yes. Sales tax is based on your delivery address.

  Can I pick up my order? Yes. Items can be picked up at our Sawgrass Distribution Center located at 6701 N. Hiatus Road, Tamarac FL 33321. Small items such as lamps and accessories may be picked up at other showrooms. There may be a transfer fee associated with showroom pickups.

  How can I change my delivery day or time? Call Customer Service at 1.888.882.5436. We request that you call us at least one day prior to your scheduled delivery.

• Warranty

  What is covered under my warranty? Click here to view warranty information. 
  

  What do I do if I need service? Call our Warranty Department at 1.888.882.5436. Warranty specialists are available to assist you Monday through Saturday from 8:00am - 6:00pm. You may also email us at customerservice@cityfurniture.com, and one of our warranty specialists will contact you within 48 business hours.

  How do I order a part? Contact Customer Service at 1.888.882.5436 or email us at customerservice@cityfurniture.com.

  What is the warranty on accessories? Accessories have a 90-day warranty unless you purchased our In-Home Service program.

• Financing

  Can I apply for credit over the internet?  Yes, please visit our payment options page

  Can I pay my bill in the showroom? No, you will need to contact your finance provider directly. Please visit our payment options page  for contacts. You can also find information regarding your finance account on the Finance Disclosure form given to you at the time of purchase.

• Furniture Care

  How do I maintain my furniture?  

              Wood

              Marble

              Leather

              Bonded Leather

              Fabric

              Mattresses

• Export Shipping

  Does City Furniture ship my order? We deliver your order to the shipping company of your choice in South Florida, to be shipped anywhere in the world. If you do not have a shipping company, we have a list of preferred shipping companies available.

  How much are the delivery fees? The delivery fee will vary depending on the products you purchase. Fees start at $119.95.

  How quickly will my product be shipped? We deliver Monday through Friday. Orders completed by 12 noon can be delivered to the shipping company the next day.  If the shipping company requires crating on glass items, it will add 48 hours to process. Crating fees are additional.  

  What if some of my product is not in stock? Partial shipments will only be delivered at the request of the customer.

  Does my furniture arrive assembled? All merchandise is delivered in original packaging and may require assembly.

  What if any of my products arrive damaged

  • All manufacturing defects or damages must be reported immediately upon receiving merchandise at destination or 60 days from delivery to shipping company here in Florida.

  • Warranties are void once items are taken out of the country.

  • Claims for damages during transit must be entered with the shipping company.

  • Photos may be required.