Frequently Asked Questions
- Delivery & Pickup
- Furniture Care
- Export shipping
Can you help me plan and design rooms?
Our sales associates are able to assist you with basic room design. If you need more assistance, our residential design studio can help you create a look that matches your lifestyle.
What is your return policy?
To view our full reselection and return policy please visit our policy page.
What are your regular business hours?
Showrooms: Monday through Saturday from 10:00am - 9:00pm, Sunday from 11:00am - 6:00pm
Customer Service: Monday through Sunday from 7:00am - 6:00pm.
Website Customer Support: Monday through Saturday from 10:00am - 8:00pm, 10:00am - 6:00pm Sunday.
Do you offer layaway?
Yes we do. Please visit our payment options page for more information.
I need to change my address. Can I do this online?
- If you have not received your delivery, call Customer Service at 1-(866)-930-4233, and we will be able to assist you.
- If you need to change the address on your invoice to ensure that you receive your In-Home Service store credit, please call us at 1-(866)-930-4233 or email us at email@example.com. Include your invoice number(s) to ensure that we take care of all your purchases.
- If you need to change your billing address on a City Furniture finance account, please visit the current card holder information on the finance page.
How can I cancel my order?
You can cancel your order prior to delivery by contacting your sales associate or the showroom where your purchase was made. Please cancel at least 48 hours prior to delivery.
I need to make changes to my order.
Contact your Sales Associate or the showroom where your purchase was made. We request that you call at least 48 hours prior to a scheduled delivery.
What if I find my item for less?
We always offer the best values anywhere. If within two weeks of purchasing the merchandise listed on your invoice, you should discover any authorized dealer in Florida, including City Furniture, offering the same merchandise and service at a lower price, bring in proof, and we will refund the difference.
- Delivery/Shipping & Pickup
Delivery/Shipping & Pickup
Where does City Furniture deliver?
City Furniture offers many delivery options to our Customers to accommodate their needs. Delivery services are offered in our local trading areas, which include the following:
- South Florida Markets: Miami-Dade, Broward, Palm Beach, and Martin counties
- West Coast Markets: Lee, Collier and Charlotte counties
- Central Florida Markets: The Villages
We also accommodate out of area deliveries. These deliveries occur once or twice a week and all delivery services may not be available to these areas:
- South Florida Markets: Florida Keys, including Key West
- Central Florida Markets: Orlando and Tampa areas
In addition to delivery in the above-specified markets, we export all over the world and offer domestic shipping to any destination in the continental United States and Canada. For domestic shipping or exports outside of our local trading area, please click here>>
How can I check my delivery status?
Call 1-(866)-930-4233 or if scheduled to receive delivery today, click here.
Will I be contacted regarding my delivery?
Yes. If you selected Same Day Premium Delivery, your service technician will contact you between 3:00pm – 4:00pm with a two-hour window. If you selected Premium Delivery for the next day or later, or Free Shipping, we will call you the morning of your delivery with a three-hour window of arrival. You will also receive a 30-minute call ahead to let you know when the Service Technicians are on the way.
How long will it take to receive my order?
If you live in our regular delivery area and all of your items are in stock, we can deliver as early as the same day or next day with Premium Delivery. If you opt for Free Shipping, your order can be scheduled 3 to 9 days after date of purchase.
Will you assemble my furniture?
Yes. Premium Delivery in our regular delivery area will include assembly and set up along with the removal of any packaging materials. Free Shipping does not include assembly, set up, or the removal of packaging materials. Sorry, but we do not wall mount mirrors, pictures, or televisions. Items picked up at our warehouse may also require assembly.
Will you remove my old furniture?
We are sorry, but we do not provide this service due to insurance restrictions (not because we don’t want to help). We will, however, remove your old mattress and box spring if you purchase a new one from us.
What if my merchandise arrives damaged?
Any damage must be reported to Customer Care within one (1) day after delivery and will require clear photographs to arrange appropriate services. For minor damages, City Furniture will provide in-home repair service. To send photos, please click here.
What if an item does not fit?
Please measure your space prior to delivery. Items cannot be returned after you accept delivery.
Does City Furniture charge for delivery?
We offer two delivery options: Premium Delivery and Free Shipping. There is a charge for Premium Delivery, and orders over $495 qualify for Free Shipping. See the tables below for rates.
Same Day Delivery service is available for in-store purchases on all in-stock items for an additional charge of $29.99. Cut-off times for Same Day Delivery are subject to change.”
Invoice Total Cost Arrival Date $0 – $499.99 $59.99 Next Day* $500 – $799.99 $79.99 Next Day $800 – $999.99 $99.99 Next Day $1000+ $129.99 – $350.00** Next Day
*Same Day Delivery and Next Day Delivery options are not available for purchases made through CityFurniture.com
**Delivery charges are calculated per item up to a maximum of $350.00.
Invoice Total Cost Arrival Date $495 & over FREE 3–9 Days under $495 $39.99 3–9 Days
Will I be charged sales tax?
Yes. Sales tax is based on your delivery address.
Can I pick up my order?
Yes. Items can be picked up at our Sawgrass Distribution Center located at 6701 N. Hiatus Road, Tamarac FL 33321. Small items such as lamps and accessories may be picked up at other showrooms. There may be a transfer fee associated with
How can I change my delivery day or time?
Call Customer Service at 1-(866)-930-4233. We request that you call us at least one day prior to your scheduled delivery.
What is covered under my warranty?
What do I do if I need service?
Call our Warranty Department at 1-(866)-930-4233. Warranty specialists are available to assist you Monday through Saturday from 8:00am - 6:00pm. You may also email us at firstname.lastname@example.org, and one of our warranty specialists will contact you within 48 business hours.
How do I order a part?
Contact Customer Service at 1-(866)-930-4233 or email us at email@example.com.
What is the warranty on accessories?
Accessories have a 90-day warranty unless you purchased our In-Home Service program.
Can I apply for credit over the internet?
Yes, please visit our payment options page
Can I pay my bill in the showroom?
No, you will need to contact your finance provider directly. Please visit our for contacts. You can also find information regarding your finance account on the Finance Disclosure form given to you at the time of purchase.
- Furniture Care
- Export shipping
Does City Furniture ship my order?
We deliver your order to the shipping company of your choice in South Florida, to be shipped anywhere in the world. If you do not have a shipping company, we have a list of preferred shipping companies available.
How much are the delivery fees?
The delivery fee will vary depending on the products you purchase. Fees start at $119.95.
How quickly will my product be shipped?
We deliver Monday through Friday. Orders completed by 12 noon can be delivered to the shipping company the next day. If the shipping company requires crating on glass items, it will add 48 hours to process. Crating fees are additional.
What if some of my product is not in stock?
Partial shipments will only be delivered at the request of the customer.
Does my furniture arrive assembled?
All merchandise is delivered in original packaging and may require assembly.
What if any of my products arrive damaged?
- All manufacturing defects or damages must be reported immediately upon receiving merchandise at destination or 60 days from delivery to shipping company here in Florida.
- Warranties are void once items are taken out of the country.
- Claims for damages during transit must be entered with the shipping company.
- Photos may be required.