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5 out of 5 stars
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Review by Danie /
(Posted on 9/5/2016)
Love this set plus all the extras we bought that match. Sales team was more than helpful...delivery team not so much. How do you offer same day delivery and free(to your door) and than when I pay on a Saturday I can't have it till Monday even though it's in stock? Than when Monday comes the dresser with mirror is damaged and the delivery guy gives me a hard time when I say take it back. Your customer service at that point gets on the phone and says to me that yes it's in stock but we can't bring back another one until Wednesday . Again so much for same day delivery. And when Wednesday comes with my dresser late afternoon guess what? Worse damage on this one than the last one. It's no doubt really the delivery guys are slobs leaving foam on my lawn in my house. Truck was such a mess. So when I pointed out the damage I was told it was fixable and I was crazy not to keep it. The back board of the dresser was ripped off and the back right leg was cracked..uh no take that back. They were so mad they damaged my painted wall on the way out and broke the middle stabilizer leg on the dresser clean off while lifting onto the truck. Customer service once again on the phone listening to the driver argue with me. So unprofessional. I didn't notice the wall damage until that night because they had me arguing about the damage with them while holding the phone to talk to customer service. Which now tells me Friday delivery. Again? Really two days for something I paid for know I can have it the same day? I called my sales guy Mark and he some how spoke with someone in the warehouse and had a new one delivered to me Thursday. This last driver came in was clean and understood what went wrong. He was alittle mad that the driver from the day before took all the mirror attachment screws since they left the mirror but thankfully he had some in his truck. Don't remember his name but he was in and out with no mess and no damage.
Review by Monica Sandra /
(Posted on 4/11/2014)
MY husband & I just bought our new home. We want everything that goes into it to be special just as it was choosing our home. I search for months and had been in City furniture but nothing really called out my name until I found this bedroom set. Love is not enough of a word to describe our set. I LOVE IT! I feel like the queen of the world when I walk into our bedroom. Its elegant, classy, and solid. it's perfect