COVID-19 UPDATE March 23, 2020

A Message to Our Community from Andrew Koenig

As COVID-19 challenges everyone to rethink daily life and adapt with unprecedented speed, City Furniture’s mission is in sharper focus than ever. For nearly 50 years, we’ve existed to enrich people’s lives and make the world a better place. In this difficult time, our hearts are with all the families in our communities and worldwide who’ve been touched, directly or indirectly, by the crisis.

We’re awed by the heroes on the front lines of healthcare, the first responders, and by so many everyday heroes working to ensure that families can access crucial supplies and services. In our close-knit, family owned company, I’m especially thankful for the perseverance and resilience of our more than 2000 City Furniture associates. With our customers’ and associates’ safety City Furniture’s first priority, they’ve quickly ensured that we meet or exceed CDC and World Health Organization safety protocols in all our operations.

We’ve put stringent safety measures and seamless communications in place to safeguard customers and educate and care for our team across all operations. Just a few of those protocols are work-from-home for associates in all possible positions, twice-daily Leadership Team management meetings, ongoing disinfection of all showrooms and delivery trucks, delivery drivers practicing safe hand sanitization, wearing the proper protective gear, and temperature checking all drivers and other operations workers daily to ensure their health. Our robust online shopping platform and fast delivery put all City Furniture products in easy reach. We have closed showrooms where our local government has instructed us to do so.

In this tremendously fluid situation, we will continue making changes quickly to ensure everyone’s safety.

We’ve always focused our business around making home your sanctuary. With thousands of customers suddenly working from home, many are struggling to repurpose spaces to suit everyone in the family. With that in mind, we’ve made these improvements to help in this time of need:

  • 24/7 Free Design Assistance is available online.
  • We’ve lowered our prices further, and as always, our Best Price or It’s Free guarantee is in force.
  • Free Shipping with $0 minimum and low-contact drop-off at customers’ doorsteps is now an option.
  • Extended Financing Options mean lower monthly payments at this critical time.

As this situation continues to evolve, we will make and communicate changes, always putting our associates, customers and community first. As the world’s top healthcare experts predict, communities will weather this storm by practicing strong safety precautions, sharing knowledge and supporting each other. At City Furniture, we plan to come through stronger than ever for our customers, each other and our great country.

God bless us all during this difficult time.

Andrew Koenig Signature
Andrew Koenig President