Delivery and Pickup

City Furniture Delivery Information

 

Delivery 7 days a Week* so you can enjoy your furniture today!

We have different delivery options to accommodate your busy lifestyle.



  • Free Shipping
  • Premium Delivery
  • Pickup
Free Shipping
Packaged, ready for assembly & delivered to your front door.

3-DAY SHIPPING

Your order can be scheduled 3–9 days after purchase date.


DELIVERY TIMES

9AM – 6PM. A 3-hour window is provided the night before your delivery.




DROP OFF

We place all furniture inside the front door of your home or to the first floor/lobby of your apartment or condo building.


ASSEMBLY IS REQUIRED

Products with multiple parts will require do-it-yourself assembly.


WHAT IS NOT INCLUDED

  • Placement of furniture into specific rooms of your home, condo, or apartment
  • Shipping outside of our local trading area
  • Unpacking or unwrapping furniture
  • Removal of packing materials
  • Any necessary assembly
Invoice Total Cost Arrival Date
$495 & over FREE 3–9 Days
under $495 $39.99 3–9 Days

You have 1 day to live with your new furniture and alert us of any damages or defects.

*Free shipping available on orders over $495. Does not include clearance merchandise or shipping outside of our local trading area, and is not valid on previous purchases. Furniture assembly not included.

If you live in a condominium, apartment, or gated community with restrictions, the delivery will occur during the time allowed by the community. Deliveries will not adhere to our daytime delivery schedule. For example, if the community allows deliveries from 9:00am - 5:30pm, that will be the scheduled delivery time. We will call you the day of the delivery with a smaller delivery window. All in-stock merchandise will be reserved 9 days prior to your scheduled furniture delivery.

Premium Delivery
Sit back and relax. We will take care of everything.

NEXT DAY DELIVERY*

Your order can be scheduled for tomorrow or upgrade to Same Day Delivery for only $29.99.


DELIVERY TIMES

9AM – 6PM or 5PM - Midnight*. A 3-hour window is provided the night before your delivery.


30-Minute Call Ahead

We will let you know we are on our way to your home.



PRE-DELIVERY INSPECTION

We assemble and inspect all product in our warehouse.


Full Service

We mount hardware, plug in cords, and test to ensure everything is working properly


Final Check

We assemble, mount hardware, plug in cords, and test to ensure all are working properly.



CLEAN UP

We remove all packaging materials and prepare it for recycling.


MATTRESS REMOVAL

If clean and usable, we will remove your old mattress, and donate it to our relief efforts in Haiti.


SATISFACTION GUARANTEED

After the delivery is complete, we will call Customer Service to have you confirm satisfaction.

Invoice Total Cost Arrival Date
$0 – $499.99 $59.99 Next Day
$500 – $799.99 $79.99 Next Day
$800 – $999.99 $99.99 Next Day
$1000+ $129.99 – $350.00** Next Day
*Deliveries after 5pm will incur a $29.95 upgrade charge. **Delivery charges are calculated per item up to a max of $395.00. Same Day Delivery options are available for in-store purchases only. Same Day Delivery is available for in-store purchases on all in-stock items for an additional charge of $29.99. Same day and after 5 deliveries are not offered in our Southwest Florida locations. Cut-off times for Same Day Delivery are subject to change. Please check with your local store for specific delivery options.
What is not Included
  • We cannot remove or rearrange existing furniture.
  • Create a clear path and cover exposed floors on day of delivery.
  • We cannot remove or rearrange existing furniture.

You have 1 day to alert us of any damages or defects.

Any damage must be reported to Customer Care within one (1) day after delivery and will require clear photographs to arrange appropriate services. For minor damages, City Furniture will provide in-home repair service.
Pickup

Customer pickup is available at our Sawgrass Showroom and Distribution Center. Arrangement can be made for customer pickup at our Fort Myers showroom for a transfer fee of $20. Pickup at this location is available from 12pm to 6pm on Wednesdays and Fridays only. Please contact the Fort Myers showroom for more information.


Customer Pickup at our Sawgrass Showroom and Distribution Center

6701 N. Hiatus Road, Tamarac, FL 33321
When entering from Hiatus Road, go south on the access road and follow the signs to the Customer Pickup drive-thru intercom.


Vehicle Size and Type:

Please bring an appropriate vehicle for your furniture pickup. We will not be responsible for unsafe loads.


Pickup Hours:

Monday through Saturday 10:30am - 8:30pm
Sunday 11:00am - 5:30pm


Pickup Notifications:

Have your invoice number ready.
Call 1-866-930-4233 on the day of pick up at least one hour in advance and press 2.
Follow the automated instructions so we can have your furniture ready for you.
If you do not call ahead, you may experience a wait of up to one hour.
Merchandise will be reserved on the day of pickup only.
City Furniture’s Customer Pickup process is a drive-thru with an intercom system. Please pull up to the intercom and wait to be greeted. The intercom associate will direct you to the first available bay door.
A valid driver’s license must be presented at the time of picking up your furniture.


Assembly

Items picked up at our Distribution Center may require assembly and will be in their unopened factory packaging.