City Furniture Protection Plan

City Furniture Protection Plan

City Furniture Warranty Information

Manufacturer's Warranty

City Furniture grants or implies no warranties of performance on any products. All warranties provided, if any, are maufacturer's warranties. Warranty paperwork is typically included in the packaging of the product. Many manufacturers who provide a warranty prefer to handle warranty claims directly. Some manufacturers prefer City Furniture to assist in warranty service. Should assistance be necessary, please contact the City Furniture Warranty Department through Customer Service. City Furniture will charge a fee for delivery and/or pick up charges if incurred while handling the manufacturer’s warranty claim.

For quality control purposes and verification, we reserve the right to request photographs of the damaged item(s) prior to processing a warranty claim.

Most manufacturers’ warranties include repair or replacement of defective parts. They do not include the following:
a) Loss of use or time, inconvenience, expense or travel while parts are in the process of replacement or repair is in progress.
b)  Coverage of leather and fabric against fading or discoloration from exposure to elements, oils, spills, fluids or chemicals.
c)  Buckling or splitting of veneers resulting from exposure to moisture and/or heat. In no event shall City Furniture’s responsibility exceed the value of the originally purchased item. Call 1-(888)-882-5436 for service.

1-Year or 3-Year In-Home Service Program (if purchased)

Your furniture is covered by the City Furniture, Inc. 1-Year or 3-Year In-Home Service program if so marked on your invoice. City Furniture will repair or replace any furniture with manufacturer’s defects in workmanship and materials for one year or three years from the date of delivery. City Furniture will perform this service in your home, in the City Furniture trading area within the state of Florida. Clearance and electronics are not covered. You will be entitled to a store credit equal to the price of the service program if you do not use the program. The store credit must be applied toward a purchase within 30 days after the original service program expires. You will be notified by mail. Please call us if your mailing address changes during the service period. For information call 1-(888)-882-5436.

Cancellation:

In the event that you cancel this service program, you shall receive a refund equal to 90% of the unearned pro rata premium less any claims that have been paid, or less the cost of repairs made on behalf of the warranty holder. If we should cancel this service program, you will receive a refund equal to 100% of the unearned pro rata premium. The rate charged for this contract is not subject to regulation by the Florida Office of Insurance Regulation.

Stain Removal Plan (if purchased)

We offer a stain removal plan for all upholstered furniture and area rugs. This will give you peace of mind and help to protect your investment. A Pure&Simple cleaning kit is included in the cost of the program and will assist with removing most stains. Call us at 954-718-3344 within 5 days of the stain occurring to receive stain removal assistance and/or to schedule professional stain removal.

  • This is a spot removal plan and does not provide general cleaning for the entire piece.
  • Under this program, if you encounter a stain, clean the area using only the cleaners provided in the Pure Care Kit as directed.

Our Pure&Simple natural cleaners are:

  • Biodegradable
  • Free of VOCs
  • Phosphate Free
  • Ozone Friendly
  • Free of Hazardous Air Pollutants

Our Stain Removal Plan Covers Accidental Stains:

  • Food & Drink (wine, coffee, spaghetti, chocolate)
  • Kids (crayons, juice, vomit, blood)
  • Pets (bodily fluids)
  • Ink (pens, markers, highlighters)

If a stain is unable to be removed, the affected part or entire piece will be replaced free of charge.