Shipping & Delivery

Free Shipping
 
Free shipping available on all orders. Does not include clearance merchandise or shipping outside of our local trading area, and is not valid on previous purchases. Furniture assembly not included.

Packaged, ready for assembly & delivered to your front door

Next Day Shipping

Next Day Shipping

Your order can be scheduled at the first available date after purchase.
Delivery Times

Delivery Times

9AM – 6PM. A 3-hour window is provided the night before your delivery.
Drop Off

Drop Off

We place all furniture inside the front door of your home or to the first floor/lobby of your apartment or condo building.
Assembly Required

Assembly Required

Products with multiple parts will require do-it-yourself assembly.
You have 1 day to alert us of any damages or defects.
 
What's not included:
• Placement of furniture into specific rooms of your home, condo, or apartment
• Unpacking or unwrapping furniture
• Removal of packing materials
• Any necessary assembly
Premium Delivery
 
1. Same Day Delivery
Your order can be scheduled as soon as today.
 
2. Delivery Times
9AM - 6PM or 5PM - Midnight*. A 3-hour window is provided the night before your delivery.
 
3. 30-minute Call Ahead
We will let you know we are on our way to your home.
 
4. Pre-delivery Inspection
We assemble and inspect all product in our warehouse.
 
5. Full Service
We place all furniture in the room of your choice.
6. Final Check
We assemble, mount hardware, plug in cords, and test to ensure all are working properly.
 
7. Clean Up
We remove all packaging materials and prepare it for recycling.
 
8. Mattress Removal
If clean and usable, we will remove your old mattress and donate it to our relief efforts in Haiti.
 
9. Satisfaction Guaranteed
Before we leave, our service technician will connect you with a Customer Care agent to confirm your satisfaction.
Invoice Total Cost** Arrival Date
$0 - $499.99 $99.99
Next Day
$500 - $999.99 $119.99 Next Day
$1000+ $139.99 - $499.99 Next Day
 
Same Day Delivery and Next Day Delivery options are not available for purchases made through CITYfurniture.com.
 
*Deliveries after 5PM will incur a $29.99 upgrade charge.
**Delivery charges are calculated per item up to a maximum of $499.99.
 
Same Day and After 5PM deliveries are not offered in our Southwest Florida locations. Same Day Delivery is subject to availability at the time of purchase, and cut-off times for Same Day Delivery are subject to change.
 
What's not included:
• We cannot remove or rearrange existing furniture.
• Create a clear path and cover exposed floors on day of delivery.
 
You have 1 day to alert us of any damages or defects.
 
Any damage must be reported to Customer Care within one (1) day after delivery and will require clear photographs to arrange appropriate services. For minor damages, CITY Furniture will provide in-home repair service.
 
 

 
Pickup
 
Customer pickup is available at the Sawgrass Showroom and Distribution Center, Ocoee Showroom and Distribution Center, and the Miami Distribution Center. Arrangement can also be made for customer pickup at our Fort Myers showroom for a transfer fee of $20. Pickup at this location is available from 12PM to 6PM on Wednesdays and Fridays only. Please contact the Fort Myers showroom for more information.
 
Customer Pickup Locations
Sawgrass Showroom and Distribution Center
6701 N. Hiatus Road, Tamarac, FL 33321
When entering from Hiatus Road, go south on the access road and follow the signs to the Customer Pickup drive-thru intercom.
 
Ocoee Showroom and Distribution Center
643 E Crown Point Rd, Ocoee, FL 34761
Turn right off of Crown Point Road and make an immediate left before passing the CITY Furniture building. Enter the gate and speak into the Pickup drive-thru intercom at the first stop sign.
 
Miami Distribution Center
4350 215th St., Building C, Miami Gardens, FL 33056
 
When arriving at the CITY Furniture location, follow the signs to the Customer Pickup drive-thru intercom. Please have your invoice number and a valid driver’s license ready to proceed with pickup.
 
Vehicle Size and Type

Customer is expected to bring an appropriate vehicle for their furniture pickup. We will not be responsible for unsafe loads. CITY Furniture reserves the right to refuse loading an unsafe or undersized vehicle.

 
Pickup Hours
Monday through Saturday 10:30AM - 8:30PM
Sunday 11:00AM - 5:30PM
 
Holiday Hours:
November 24th: Close early at 7:00PM
November 25th: Closed
November 26th: Open early at 8:00AM
 
Scheduling Pickup

• To schedule or make changes to your scheduled pickup date, visit www.cityfurniture.com/account/orders one day in advance of desired pickup date. If you do not schedule ahead of arrival, you may experience a wait of up to one hour and your product may not be available.

• All in stock merchandise will be reserved 14 days prior to your scheduled pickup date.
 
Assembly
Customer pickup does not include product assembly, quality inspection, or removal of packaging.
 
 

 
Orlando
 
With 2 locations in Orlando, you don’t have to drive far to shop a wide variety of home furnishings, mattresses, and home accents. Whether your style is modern, casual, or traditional, CITY Furniture’s Central Florida showrooms showcase furniture that will make your perfect home a reality. Order furniture online to make furniture shopping quick and easy from the comfort of your home. We’re also excited to expand our furniture delivery service area beyond Orlando to the Space Coast and Tampa areas!
 
Same day delivery to Orlando can be scheduled 7 days a week. Deliveries to the surrounding areas of Central Florida are conveniently scheduled mid-week, arriving just in time for a relaxing weekend. Across the I-4 corridor and down the Space Coast, CITY Furniture is the preferred Central Florida furniture store providing furnishings that make a house a home.
Delivery to Central Florida
 
Orlando Space Coast
Tampa
Sanford Cocoa Beach Tampa
Altamonte Springs Titusville Saint Petersburg
Kissimmee Melbourne
Clearwater
Clermont Palm Bay Sarasota
 
Central Florida Locations
 
Visit Our Ocoee Showroom
 
Hours
Monday - Sunday: 10AM - 9PM
 
Address
643 E Crown Point Road
Ocoee, FL 34761
Phone number: (407) 554-0292
 
Visit Our Millenia Showroom
 
Hours
Monday - Sunday: 10AM - 9PM
 
Address
4779 Vineland Road
Orlando, FL 32811
Phone number: (407) 351-9742
Domestic Shipping
 
Orders placed outside our standard delivery area are fulfilled by a third-party shipping company. Basic and Premium Shipping are available across the continental United States. Freight and delivery charges will vary based on services selected, location, and total weight.
 
Service Options
Premium Service: 20% of inventory cost for less than $5,000 of inventory and 25% of inventory cost for more than $5,000 of inventory cost with a minimum charge $249.95. Includes 30 minutes of assembly in the room(s) of your choice and trash removal. Additional assembly time may be purchased on the day of delivery.
 
Basic Service: 15% of inventory cost for less than $5,000 of inventory and 20% of inventory cost for more than $5,000 of inventory cost with a minimum charge $199.95. Includes curbside drop off.
 
*Sales tax will be waived for orders that ship outside the State of Florida. Any taxes paid during checkout will be applied toward your delivery charges.
**Delivery may take 4-6 weeks to arrive and depends on product availability, delivery location, and service type selected. Expedited services are available for customers within the state of Florida for an additional charge.
 
How It Works
• When completing checkout online, choose Self Pickup as your delivery method.
• Once you’ve placed your order, contact Customer Care at (954) 718-3350 between 8:00AM – 6:00PM
• Answer a few questions and we take care of the rest!
Export Shipping
 
We export furniture anywhere in the world, and have established relationships with the leading local carriers to ensure efficient, cost effective, and world-class service for export delivery.
 
Ordering and exporting from CITY Furniture is as easy as 1, 2, 3. 
1) Purchase online as a “pickup”
2) Schedule your order with an online sales associate
3) Your new furniture is shipped to the freight forwarder
 
Please note that delivery and shipping charges are not included. Customer is responsible for customs and brokerage charges. Export charges are $139.95 for the first two rooms delivered and $69.95 for each additional room. Shipment order will be sent to freight forwarder once complete order is in stock (unless explicitly requested). United States-based credit cards are required for orders. With the exception of manufacturer defects, we do not apply our standard furniture warranty for exports. Courtesy parts are available upon request. These offers are subject to change, alteration, or termination by City Furniture at its sole discretion at any time.
 
If you have any questions about your order, our sales associates are available Monday through Saturday from 10:00AM - 8:00PM and Sunday from 10:00AM - 6:00PM. They can be reached via the online chat or at (954) 718-3350.
 
If you have already purchased or have questions regarding your export delivery, our export team is available Monday through Friday 8:00AM - 4:30PM. Our export team may be reached via email by visiting the Contact Us page.
FAQ
I put my zip code online, and it says you don't deliver to my area. What do I do?

​We continue to open new stores and widen our delivery area, however if we currently do not deliver to your area, you still have options. We offer domestic shipping to customers outside of our regular delivery area. Learn more by clicking here.

Can my order be expedited?

​The fastest way to get your order is to choose our Premium Delivery option. For more information on Premium Delivery, please click here.

How long do I have to wait for my delivery?

If you live in our regular delivery area and all of your items are in stock, we can schedule your delivery for the very next day with Premium Delivery. Same Day Delivery is also available in some areas. If you opt for Free Shipping, your order can be scheduled for any date beginning 3 days from the date of purchase.

Will you help me set up my furniture?

​Premium Delivery in our regular delivery area includes assembly and set up along with removal of any packaging materials. Free Shipping does not include assembly, set up, or removal of packaging. We do not mount wall mirrors, pictures, or televisions. We do not hang chandeliers. Items picked up at one of our warehouses may require assembly.​

Will my furniture need assembly?

Most furniture requires some assembly. By choosing Premium Delivery, we will do all the assembly for you! We will assemble, set up, and remove all packaging and take it with us. We do not mount wall mirrors, pictures, or televisions. We do not hang chandeliers. Items picked up at one of our warehouses may require assembly.

Will you move my existing furniture?

We are unable to move existing furniture due to insurance restrictions (not because we do not want to help). We will, however, remove your old mattress and box spring if you purchase a new one from us with Premium Delivery.

Will you take my old furniture?

We are unable to remove any old furniture, with the exception of old mattresses and box springs, if a new mattress and box spring is purchased from us with Premium Delivery.

Do I have to be home for delivery?

You do not have to be home for the delivery, however we do ask that someone over the age of 18 be at the home to sign for the furniture on your behalf.

Are there certain items that will not be hooked up/set up on delivery?

Our Premium delivery service includes assembly for most items CITY Furniture sells. The exceptions are:

• Hanging accessories on the wall (mirrors, wall art, sconces, clocks)
• Assembling and hanging chandeliers (professional assembly is recommended)
• TV installation for wall units (We assemble the wall unit but we do not assemble customers’ existing TV/sound system.)
Does CITY Furniture charge for delivery?

​For more information, please click here.

What are your delivery/shipping options? What do they include?

​For more information, please click here.

How do I schedule my delivery?

Typically delivery is scheduled at the same time the order is placed. If you did not schedule at the time of placing your order, you can do so now.​

SCHEDULE DELIVERY ›

How can I change my delivery date or time?

If you did not schedule at the time of placing your order, you can do so now.

If you need to postpone your delivery, you can reschedule your order or request the order be placed on hold until you are able to take delivery. We request that you do so at least one day prior to your scheduled delivery. Click the button below to reschedule your delivery or contact your sales associate directly.

Note: Items are only reserved with a scheduled delivery date within 9 days.

CHANGE DELIVERY DATE ›

Can I pick up my order?

You can buy online and choose to have your items brought to your home, or you can pick them up from one of our two warehouses:

 

• Sawgrass6701 North Hiatus Road, Tamarac, FL 33321
• Ocoee643 East Crown Point Road, Ocoee, FL 34761
• Miami4350 215th St., Building C, Miami Gardens, FL 33056
 

Small items such as lamps and accessories may be picked up at other showrooms. There may be a transfer fee associated with showroom pickups. A valid driver’s license must be presented at the time of pickup.

I ordered multiple items, will they be delivered together?

If all of your items are in stock at the time of your delivery, they will all be delivered at the same time. If for any reason, an item is on backorder, you can opt to receive the items in separate deliveries or choose to accept one delivery once your backordered items are back in stock.

Can I ship items to multiple addresses?

In order to ship items to multiple addresses, the orders need to be on different invoices. Let your sales associate know at the time of purchase that you need items to be delivered to different addresses, and they will be able to create separate invoices for you.

Can I ship to a PO, APO, or FPO box?

Unfortunately, we are unable to deliver to PO, APO, or FPO boxes as we need a signature for all orders.

I need assembly info. What do I do?

All furniture should come with assembly information in the box, however if you need assembly instructions, please send an email to customerservice@cityfurniture.com with your invoice number and the item you need instructions for. Please allow up to 2 business days for reply.

Where does CITY Furniture deliver?

CITY Furniture offers many delivery options to our customers to accommodate their needs. Delivery services are offered in our local trading areas, which include the following:

• South Florida Markets: Miami-Dade, Broward, Palm Beach, and Martin counties
• West Coast Markets: Lee, Collier, and Charlotte counties
• Central Florida Markets: Orlando and The Villages

 

We also accommodate out of area deliveries. These deliveries occur once or twice a week and all delivery services may not be available to these areas:

• South Florida Markets: Florida Keys, including Key West
• Central Florida Markets: Tampa and Gainesville areas
 

In addition to delivery in the above-specified markets, we export all over the world and offer domestic shipping to any destination in the continental United States and Canada. For more information on domestic shipping or exports outside of our local trading area, please click here.

Will I be contacted regarding my delivery?

You will be contacted via phone, email or text message prior to your delivery date as well as receive communication from the delivery drivers to let you know that they are on the way.

Can I track my delivery online?

You will receive a text message the night before your delivery with a link to track your delivery. You can also track your delivery here on the day of your delivery to see where the delivery drivers are realtime and the timeframe in which they are expected to reach your home.

Can I request that my items stay in their packaging prior to pickup?

Items picked up from any of our warehouses remain in their manufacturer’s packaging.

Can I request to have my items assembled prior to pickup?

Items picked up from our warehouses are in their manufacturer’s packaging. If you need your items assembled, we have the option of Premium Delivery, where your items are delivered, assembled, and placed just where you want them.

What is same day delivery?

We offer Same Day delivery for customers that want to receive their delivery on the same day they make their purchase. This option is not available in all areas and is subject to availability at the time of purchase.

What if my merchandise arrives damaged?

You have one (1) day to report any damages or defects to our Customer Care department. We are not responsible for damages that occur as a result of customers moving or assembling products. We will require clear photographs to arrange appropriate services. For minor damages, CITY Furniture will provide in-home repair service.

 

If you don't plan on using your item immediately, we recommend that you inspect all of your items fully to ensure there is no damage since all damages must be reported to us within 24 hours of delivery.

SUBMIT A CLAIM ›

More Questions? Contact Us

Talk to someone

Talk to someone

Wait time is less than 10 minutes.
Have your questions answered

Have your questions answered

Wait time is less than 15 seconds.
Write to us

Write to us

Wait time is 24-48 hours.