Delivery and Pickup

City Furniture Delivery Information

Delivery 7 days a Week* so you can enjoy your furniture today!

We have different delivery options to accommodate your busy lifestyle.

  • Free Shipping
  • Premium Delivery
  • Pickup
Free Shipping
Packaged, ready for assembly & delivered to your front door.


Your order can be scheduled 3–9 days after purchase date.


9AM – 6PM. A 3-hour window is provided the night before your delivery.


We place all furniture inside the front door of your home or to the first floor/lobby of your apartment or condo building.


Products with multiple parts will require do-it-yourself assembly.


  • Placement of furniture into specific rooms of your home, condo, or apartment
  • Shipping outside of our local trading area
  • Unpacking or unwrapping furniture
  • Removal of packing materials
  • Any necessary assembly
Invoice Total Cost Arrival Date
On all Orders FREE 3–9 Days

You have 1 day to live with your new furniture and alert us of any damages or defects.

Free Shipping on all Orders

Free shipping available on all orders. Does not include clearance merchandise or shipping outside of our local trading area, and is not valid on previous purchases. Furniture assembly not included.

Packaged, ready for assembly and delivered within our local trading area to your front door.

  • ✔ We place all furniture inside the front door of your home or the first floor/lobby of your apartment or condo building.
  • ✔ Your order can be scheduled 3-9 days after purchase date
  • ✔ 9AM – 6PM delivery window.
  • ✔ A 3 hour window is provided the morning of delivery.

*Free shipping available on all mattress purchases excluding crib mattresses and AFLOAT brand waterbeds. No minimum purchase required. Does not include clearance merchandise, export and domestic shipping or delivery outside of our local trading area, and is not valid on previous purchases. Furniture assembly and mattress removal not included.

If you live in a condominium, apartment, or gated community with restrictions, the delivery will occur during the time allowed by the community. Deliveries will not adhere to our daytime delivery schedule. For example, if the community allows deliveries from 9:00am - 5:30pm, that will be the scheduled delivery time. We will call you the day of the delivery with a smaller delivery window. All in-stock merchandise will be reserved 9 days prior to your scheduled furniture delivery.

Premium Delivery
Sit back and relax. We will take care of everything.


Your order can be scheduled for tomorrow or upgrade to Same Day Delivery for only $39.99.


9AM – 6PM or 5PM - Midnight*. A 3-hour window is provided the night before your delivery.

30-Minute Call Ahead

We will let you know we are on our way to your home.


We assemble and inspect all product in our warehouse.

Full Service

We place all furniture in the room of your choice.

Final Check

We assemble, mount hardware, plug in cords, and test to ensure all are working properly.


We remove all packaging materials and prepare it for recycling.


If clean and usable, we will remove your old mattress, and donate it to our relief efforts in Haiti.


After the delivery is complete, we will call Customer Service to have you confirm satisfaction.

Invoice Total Cost Arrival Date
$0.01 – $499.99 $99.99 Next Day*
$500 – $999.99 $119.99 Next Day
$1000+ $179.99 Next Day
*Same Day Delivery and Next Day Delivery options are not avialable for purchases made through **Delivery charges are calculated per item up to a max of $499.99. Same Day Delivery is available for purchases on all in-stock items for an additional charge of $39.99. Same day and after 5 deliveries are not offered in our Southwest Florida locations. Same Day Delivery is subject to availability at the time of purchase, and cut-off times for Same Day Delivery are subject to change.
What is not Included
  • We cannot remove or rearrange existing furniture.
  • Create a clear path and cover exposed floors on day of delivery.

You have 1 day to alert us of any damages or defects.

Any damage must be reported to Customer Care within one (1) day after delivery and will require clear photographs to arrange appropriate services. For minor damages, City Furniture will provide in-home repair service.

Customer pickup is available at both our Sawgrass and Ocoee Showroom and Distribution Centers. Arrangement can be made for customer pickup at our Fort Myers showroom for a transfer fee of $20. Pickup at this location is available from 12pm to 6pm on Wednesdays and Fridays only. Please contact the Fort Myers showroom for more information.

Customer Pickup Options
Sawgrass Showroom and Distribution Center
6701 N. Hiatus Road, Tamarac, FL 33321

When entering from Hiatus Road, go south on the access road and follow the signs to the Customer Pickup drive-thru intercom.

Ocoee Showroom and Distribution Center
643 E Crown Point Rd, Ocoee, FL 34761

Turn right off of Crown Point Road and make an immediate left before passing the City Furniture building. Enter the gate and speak into the Pickup drive-thru intercom at the first stop sign.

Vehicle Size and Type:

Please bring a vehicle that has adequate space to transport your furniture pickup. We will not be responsible for unsafe loads.

Pick Up Hours:
Monday through Saturday 10:30am - 9pm Sunday 11:00am - 6:00pm
Important Customer Pick up Information
  • Have your invoice number ready.
  • Call 1-866-930-4233 on the day of pick up at least one hour in advance and press 2. Follow the automated instructions so we can have your furniture ready for you.
  • If you do not call ahead, you may experience a wait of up to one hour.
  • Merchandise will be reserved on the day of pickup only.
  • City Furniture’s Customer Pickup process is a drive-thru with an intercom system. Please pull up to the intercom and wait to be greeted. The intercom associate will direct you to the first available bay door. A valid driver’s license must be presented at the time of picking up your furniture.

Items picked up at our Distribution Center may require assembly and will be in their unopened factory packaging.