At City Furniture we’re always here to help. Try using one of our self-service features, FAQs, or choose the contact method that works best for you. Your satisfaction is our number one priority.
To access the My Orders page, click here. After entering your 6-digit invoice number, a phone number from your invoice, and the invoice date, you will be able to see stock availability and the first available date to schedule your delivery/pickup.
For orders placed in store, we do not accept returns once the delivery is made. For online purchases, we allow refunds within 3 days of delivery minus a $99.99 restocking fee. The delivery fees are non-refundable. Accessories picked up instore have a 3-day return policy with no additional fees. The accessories must be in their original packaging.
If you did not schedule at the time of placing your order, you can visit this page to schedule your delivery. If you need to postpone your delivery, you can reschedule your order or request the order be placed on hold until you are able to take delivery. Click here to reschedule your delivery or contact your sales associate directly.
*Note: Items are only reserved with a scheduled delivery date within 9 days
You have one (1) day to report any damages or defects to our Customer Care department. We are not responsible for damages that occur as a result of customers moving or assembling products. We will require clear photographs to arrange appropriate services. For minor damages, City Furniture will provide in-home repair service.
If you don’t plan on using your item immediately, we recommend that you inspect all of your items fully to ensure no damage. All damages must be reported to us within 24 hours of delivery. Click here to Submit a Claim.