Help Center

Help Center

Let us help! Choose a topic below to get started. 


How can I check the status of a purchase?
If you live in our regular delivery area and all of your items are in stock, we can schedule your delivery for the very next day with Premium Delivery. Same Day Delivery is available in some areas for a fee of $39.99. If you opt for Free Shipping, your order can be scheduled for any date beginning 3 days from the date of purchase.
What is your return policy?
You can look up your order and get access to order status, delivery tracking, updating or scheduling your delivery or pickup, and reporting product damages by clicking here. You will just need to enter your 6-digit order (also known as invoice) number, any phone number that was provided at time of purchase, and the invoice date.
How can I change my delivery time or date?
In certain instances, there may be delays with our vendors getting your product to us. While we strive to deliver all of our customers’ products on the exact day they are expecting them; there are times where the items may be delayed. If these situations arise, we try to notify our customers as soon as we are made aware of the delay.
What if my merchandise arrives damaged?
 Click here to submit a claim, and one of our warranty specialists will contact you within 48 business hours.


Customer Care Center (954) 718-3344 Mon-Sun 8am-6pm
Internet Sales & Service (954) 718-3350 Mon-Sun 7am-12am
Synchrony (866) 419-4096  
TD Bank 1 (800) 252-2551  
Genesis Credit 1 (866) 502-6439  


Welcome to the CITY Help Center! Our convenient online hub is your one-stop shop to answer any and all questions about shopping with CITY Furniture. Think of it as your personal CITY Furniture customer service center. You can do a variety of things with just a few clicks, and we’ll break down all of the most commonly used features.


For starters, you can check on your CITY Furniture orders. This also includes orders that were placed online. Simply select “Order Tracking” to see the status of your order every step of the way. We will keep your account updated with the most recent information that we have. If you still need to schedule a delivery, you can also do that here. Select “Schedule Your Delivery” and follow the prompts to choose the date that works for you. All in-stock items can be scheduled ASAP. 


You can also manage your account from our online CITY Furniture customer care page. If you don’t already have an account, it’s quick, easy, and free to create one. This will give you access to all of your order needs, whether it’s to make a CITY Furniture payment to complete your order, or change your delivery.



Another thing you can do is submit a claim. If you notice any issues with your order, select “Submit a Claim” and follow the prompts. We’ll ask you to submit a few photos and explain your issue, and our customer service rep will review and be in touch shortly. They will look at your CITY Furniture warranty and service plans to explore your options, so that we can resolve your claim and you can enjoy your furniture. 


Other features include financing offers, free shipping information, refund policies, offer details, and so much more. Our goal is to make it easy to answer all of your questions and ensure complete customer satisfaction.