You can shop by phone with a Sales Associate by calling (954) 718-3350 between the hours of 7AM and midnight daily. You can also place your order online or by visiting one of our showrooms.
Sales tax will be charged based on your delivery address.
Your credit card will be charged at the time of purchase.
You can look up your order and get access to order status, delivery tracking, updating or scheduling your delivery or pickup, and reporting product damages by clicking here. You will just need to enter your 6-digit order (also known as invoice) number, any phone number that was provided at time of purchase, and the invoice date.
We offer different options dependent on the requirement of the bedframe you choose as well as your sleep height preference. Options include:
You can buy online and choose to have your items brought to your home, or you can pick them up from one of our four warehouses:
Small items such as lamps and accessories may be picked up at other showrooms. There may be a transfer fee associated with showroom pickups. A valid driver’s license must be presented at the time of pickup.
|Customer Care Center||(866) 930-4233||Mon-Sat 8am-6pm|
|Internet Sales & Service||(954) 718-3350||Mon-Sun 7am-12am|
|TD Bank||1 (800) 252-2551|
|Genesis Credit||1 (866) 502-6439|
Welcome to the CITY Help Center! Our convenient online hub is your one-stop shop to answer any and all questions about shopping with CITY Furniture. Think of it as your personal CITY Furniture customer service center. You can do a variety of things with just a few clicks, and we’ll break down all of the most commonly used features.
For starters, you can check on your CITY Furniture orders. This also includes CITYfurniture.com orders that were placed online. Simply select “Order Tracking” to see the status of your order every step of the way. We will keep your account updated with the most recent information that we have. If you still need to schedule a delivery, you can also do that here. Select “Schedule Your Delivery” and follow the prompts to choose the date that works for you. All in-stock items can be scheduled ASAP.
You can also manage your account from our online CITY Furniture customer care page. If you don’t already have an account, it’s quick, easy, and free to create one. This will give you access to all of your order needs, whether it’s to make a CITY Furniture payment to complete your order, or change your delivery.
Another thing you can do is submit a claim. If you notice any issues with your order, select “Submit a Claim” and follow the prompts. We’ll ask you to submit a few photos and explain your issue, and our customer service rep will review and be in touch shortly. They will look at your CITY Furniture warranty and service plans to explore your options, so that we can resolve your claim and you can enjoy your furniture.
Other features include financing offers, free shipping information, refund policies, offer details, and so much more. Our goal is to make it easy to answer all of your questions and ensure complete customer satisfaction.