CITY Furniture | Custom Closet System Sales
 

Terms and Conditions of Custom Closet System Sales

 

The following Terms and Conditions of Custom Closet System Sales govern your purchase, design, and installation of a custom closet system from City Furniture, Inc. (“CITY”).  By engaging in the measurement, design, or installation process, you agree to be bound by these terms.  These terms outline the responsibilities, payment obligations, and conditions related to any custom closet system purchase and installation from CITY, and supersede and replace any conflicting terms and conditions found elsewhere, including, but not limited to, CITY’s website, in-store materials, or sales documentation related to other products or services.

 
  1. Initial measurement

An initial measurement fee of two-hundred dollars ($200) is required to schedule the on-site measurement for your custom closet system design, which will be used to create your custom design proposal.  This fee will be credited in full toward the final purchase price of your closet system upon acceptance of the design proposal.   The measurement fee is non-refundable if you choose not to proceed with the purchase.

  1. Payment Terms
    • Design and Deposit
      1. After measurement of the site, and upon completion and your acceptance of the custom closet system design, a 50% deposit of the estimated total order cost is required to place your order and proceed with manufacturing.
      2. The 50% deposit is non-refundable forty-eight (48) hours after your design proposal is approved.
    • Final Payment and Delivery
      1. The remaining 50% balance of your order is due upon delivery of the custom closet system to CITY’s warehouse, at which time installation will be scheduled.
      2. Payment must be completed in full prior to installation.
  2. Site Conditions
    • CITY’s custom closet system materials are typically installed level and square.  You acknowledge that site conditions (e.g., walls, floors, ceilings that are not plumb, level, or square) may result in gaps within industry standard tolerances.
    • Additional trim to cover such gaps is not included in the standard installation and may be purchased separately at an additional cost.
    • Any desired wall preparation (beyond the scope outlined in Section 4 below) will be your responsibility.
    • All measurements, designs, and installations are subject to the conditions of your property.  Any unforeseen structural issues discovered during installation may result in additional charges, which will be communicated prior to proceeding.
  3. Removal and Preparation
    • The existing closet system (wire shelving, built-ins, or other semi-permanent obstructions) will be removed by CITY’s third-party contractor prior to installation of your custom closet system.
    • Any visible screw or nail holes left in the site walls from the removal of the existing closet system will be patched at the time of the removal of your existing closet system to ensure a clean finish for installation.
    • *You acknowledge that standard drywall compound may require 6 to 48 hours to completely cure depending on the size of the hole patched and the type of compound used.  Any sanding, priming, and painting of these patches will be your responsibility.
    • Unless specifically noted on designs, CITY’s custom closet systems do not include solid, enclosed backs, so you may choose to prepare and paint the site prior to scheduled installation; however, CITY shall not be responsible for any cost or inconvenience associated with damage, injury, delay, or rescheduling should you choose to do so.  If conditions allow CITY’s installation team, in its sole discretion, to sand and paint all or a portion of visible patches, you are responsible for supplying the paint to be used in order to ensure a proper match to your walls.
  4. Site Accessibility.
    • You are responsible for ensuring the installation site is accessible and clear of all obstructions on the scheduled installation date.
    • Your installation site must be emptied of all personal possessions prior to installation. 
  5. Design Changes
    • Any changes to the approved design after your deposit is made will incur the additional cost of new or additional materials and may result in delays to the project timeline.
    • Changes to the installation space after CITY’s measurement of same (e.g., structural, electrical, or HVAC), may require alterations to the approved design and materials, and will be considered a design change requiring payment of the cost of new or additional materials and may result in delays to the project timeline.
  6. Installation postponement
    • You must notify CITY at least forty-eight (48) hours prior to your installation date with regard to any need to reschedule installation.
    • Postponements will likely result in delays to the original project timeline, subject to the availability of CITY’s installation team.
  7. Liability and Warranties
    • CITY is not responsible for damage to your custom closet system caused by improper site conditions, your negligence, or your failure to adhere to these terms and conditions.
    • Industry-standard tolerances for gaps due to site conditions are not covered under warranty.
    • Any warranties provided with your custom closet system will be outlined in a separate warranty document provided at the time of purchase.
  8. General Terms
    • All matters arising out of or relating to these terms and conditions shall be governed by the laws of the State of Florida applicable to contracts to be performed wholly therein, regardless of place of acceptance.  By scheduling your initial measurement, you hereby submit to the jurisdiction of the state and federal courts residing in Broward County, Florida, for all claims arising hereunder or related to these terms and conditions, and irrevocably agree to service of process by certified mail, return receipt requested, to your address provided to CITY at the time of scheduling the initial measurement.
    • In the event of any dispute between you and CITY related to or arising from these terms and conditions, the prevailing party shall be entitled to recoup its costs, including reasonable attorneys' fees, in addition to any damages or other relief to which it may be entitled.
    • CITY is not liable for delays caused by factors beyond its control, including, but not limited to, supply chain disruptions, weather conditions, or site access issues.
    • These terms and conditions and any related document issued by CITY (e.g., your custom design plan and any sale document[s]) constitute our entire agreement related to your purchase of a custom closet system from CITY, and shall revoke, replace and/or otherwise supersede any prior agreement (written or oral) between us.  Changes to same shall only be effective if in writing and signed by an authorized CITY associate.
  9. Acceptance

By proceeding with the measurement, design, or installation process, you acknowledge and agree to be bound by these terms and conditions.