CITY Furniture Earth Day Event Terms and Conditions
FREE PICKUP DISCLOSURE
Condominium, Apartment, and Gated Community Restrictions:
Pickup time in accordance with the community’s delivery restrictions. Normal CITY Furniture timeframes do not apply.
Scheduling Your Pickup:
No schedule changes are permitted. To cancel your scheduled pickup, contact Customer Care at (954) 718-3350 between 8:00AM – 6:00PM. Any changes or cancellations must be made up to and including the day before the scheduled pickup date. Pickups will be considered canceled if someone is not present for pick-up. Your service technician is not allowed to pick up products without your signature at the time of pick up and a photo confirmation.
Pickup Appointment Confirmation:
We contact all customers by email, text, and phone to confirm their pickup date. We will contact you the evening before your scheduled date to provide an estimated 3-hour arrival window. Our service technicians will then contact you 15-30 minutes prior to arrival. Pick-up appointment time frames are provided for your convenience but cannot be guaranteed due to unforeseen circumstances that may occur on your day of scheduled pick-up, such as traffic and weather conditions.
First Floor Pickup:
Free pickup service means donation placement inside the immediate entry of your first-floor home or apartment. If you live above the first floor, you will need to place items at the base of the closest staircase, elevator, or loading dock.
Please disassemble the product before pickup. All items from storage areas must be removed and be completely emptied from products.
Furniture donations must be in usable condition. Items with stains, pet hair, rips or tears will not be accepted. CITY Furniture is not responsible for damages that occur as a result of the customer moving or disassembling products. [KB1]
Each customer is responsible to provide a clear path for pick-up, free of impediments. Stairways, elevators, and doorways must be large enough to allow safe handling of your furniture. Please secure your home for pick-up by covering exposed floors with protective material and removing furniture or objects that may obstruct the path or create difficulty with the pick-up. CITY Furniture is not responsible for damages that may result from a pick-up.
CITY Furniture does not make nor is it responsible for any warranties of any kind, either expressed or implied, including but not limited to implied warranties or merchantability and fitness for a particular purpose. CITY Furniture shall not be liable for any economic or monetary loss whatsoever associated with the selected furniture, for any incidental or consequential costs, or for any expenses and damages incurred in connection with the donation pick-up.
NOTICE TO PERSONS WITH DISABILITIES
If you are a person with a disability who requires an accommodation in order to participate in this pickup event, CITY Furniture will provide, at no cost to you, any assistance necessary to effectuate the pickup per the terms and conditions in this “Free Pickup Disclosure,” including but not limited to disassembling the product for pickup, removing from the a location other than the first floor but within the building itself, providing a clear path free of impediments, and covering exposed floors with protective material and removing furniture or objects that may obstruct the path. CITY Furniture is not responsible for damages that may result from a pick-up under this Notice.