CITY Furniture | Shipping & Delivery

Shipping & Delivery

FREE SHIPPING
PREMIUM DELIVERY
PICKUP
NATIONWIDE & EXPORT SHIPPING

Free Shipping

Free shipping available on all orders. Does not include clearance merchandise or shipping outside of our local trading area, and is not valid on previous purchases. Furniture assembly not included.

 

✔ NEXT DAY SHIPPING

Your order can be scheduled at the first available date after purchase.
 

✔ DELIVERY TIMES

9AM – 6PM. A 3-hour window is provided the night before your delivery.
 

✔ DROP OFF

We place all furniture inside the front door of your home or to the first floor/lobby of your apartment or condo building.*
 

✔ ASSEMBLY REQUIRED

Products with multiple parts will require do-it-yourself assembly.
 
You have 1 day to alert us of any damages or defects.
 
What's not included:
  • Placement of furniture into specific rooms of your home, condo, or apartment
  • Unpacking or unwrapping furniture
  • Removal of packing materials
  • Any necessary assembly
 

*Drop-off option requires a signature at the time of delivery.

 

NEW! Delivery Appointment Confirmation: We will contact all customers by email, text, and phone to confirm their delivery date. You must confirm your delivery appointment by replying to the message by 12pm the day prior to your delivery date. If the appointment is not confirmed, the delivery appointment will be cancelled which could result in stock delays. Deliveries scheduled within two days will be automatically confirmed at the time of scheduling.

 

 

 
Frequently Asked Questions
I put my zip code online, and it says you don't deliver to my area. What do I do?

​We continue to open new stores and widen our delivery area, however if we currently do not deliver to your area, you still have options. We offer nationwide shipping to customers outside of our regular delivery area. Learn more by clicking here.

Can my order be expedited?

​The fastest way to get your order is to choose our Premium Delivery option. For more information on Premium Delivery, please click here.

How long do I have to wait for my delivery?

If you live in our regular delivery area and all of your items are in stock, we can schedule your delivery for the very next day with Premium Delivery. Same Day Delivery is also available in some areas. If you opt for Free Shipping, your order can be scheduled for any date beginning 3 days from the date of purchase.

Will you help me set up my furniture?

​Premium Delivery in our regular delivery area includes assembly and set up along with removal of any packaging materials. Free Shipping does not include assembly, set up, or removal of packaging. We do not mount wall mirrors, pictures, or televisions. We do not hang chandeliers. Items picked up at one of our warehouses may require assembly.​

Will my furniture need assembly?

Most furniture requires some assembly. By choosing Premium Delivery, we will do all the assembly for you! We will assemble, set up, and remove all packaging and take it with us. We do not mount wall mirrors, pictures, or televisions. We do not hang chandeliers. Items picked up at one of our warehouses may require assembly.

Will you move my existing furniture?

We are unable to move existing furniture due to insurance restrictions (not because we do not want to help). We will, however, remove your old mattress and box spring if you purchase a new one from us with Premium Delivery.

Will you take my old furniture?

We are unable to remove any old furniture, with the exception of old mattresses and box springs, if a new mattress and box spring is purchased from us with Premium Delivery.

What is the Premium Delivery cost for mattress products?
There is a maximum Premium Delivery fee of $79.99 applied to mattress category orders, including mattresses, mattress sets (standard, low profile, and power/adjustable), foundations, power/adjustable bases, and bed frames.
Do I have to be home for delivery?

You do not have to be home for the delivery, however we do ask that someone over the age of 18 be at the home to sign for the furniture on your behalf.

Are there certain items that will not be hooked up/set up on delivery?

Our Premium delivery service includes assembly for most items CITY Furniture sells. The exceptions are:

• Hanging accessories on the wall (mirrors, wall art, sconces, clocks)
• Assembling and hanging chandeliers (professional assembly is recommended)
• TV installation for wall units (We assemble the wall unit but we do not assemble customers’ existing TV/sound system.)
Does CITY Furniture charge for delivery?

​For more information, please click here.

What are your delivery/shipping options? What do they include?

​For more information, please click here.

How do I schedule my delivery?

Typically delivery is scheduled at the same time the order is placed. If you did not schedule at the time of placing your order, you can do so now.​

SCHEDULE DELIVERY ›

How can I change my delivery date or time?

If you did not schedule at the time of placing your order, you can do so now.

If you need to postpone your delivery, you can reschedule your order or request the order be placed on hold until you are able to take delivery. We request that you do so at least one day prior to your scheduled delivery. Click the button below to reschedule your delivery or contact your sales associate directly.

Note: Items are only reserved with a scheduled delivery date within 9 days.

CHANGE DELIVERY DATE ›

Can I pick up my order?

You can buy online and choose to have your items brought to your home, or you can pick them up from one of our four warehouses:

 

  • Plant City - 3307 South Frontage Rd, Plant City, FL 33566
  • Sawgrass - 6701 North Hiatus Road, Tamarac, FL 33321
  • Ocoee - 643 East Crown Point Road, Ocoee, FL 34761
  • Miami - 4350 215th St., Building C, Miami Gardens, FL 33056
 

Small items such as lamps and accessories may be picked up at other showrooms. There may be a transfer fee associated with showroom pickups. A valid driver’s license must be presented at the time of pickup.

I ordered multiple items, will they be delivered together?

If all of your items are in stock at the time of your delivery, they will all be delivered at the same time. If for any reason, an item is on backorder, you can opt to receive the items in separate deliveries or choose to accept one delivery once your backordered items are back in stock.

Can I ship items to multiple addresses?

In order to ship items to multiple addresses, the orders need to be on different invoices. Let your sales associate know at the time of purchase that you need items to be delivered to different addresses, and they will be able to create separate invoices for you.

Can I ship to a PO, APO, or FPO box?

Unfortunately, we are unable to deliver to PO, APO, or FPO boxes as we need a signature for all orders.

I need assembly info. What do I do?

All furniture should come with assembly information in the box, however if you need assembly instructions, please send an email to customerservice@cityfurniture.com with your invoice number and the item you need instructions for. Please allow up to 2 business days for reply.

Where does CITY Furniture deliver?

CITY Furniture offers many delivery options to our customers to accommodate their needs. Delivery services are offered in our local trading areas, which include the following:

• South Florida Markets: Miami-Dade, Broward, Palm Beach, and Martin counties
• West Coast Markets: Lee, Collier, and Charlotte counties and Tampa
• Central Florida Markets: Orlando and The Villages

 

We also accommodate out of area deliveries. These deliveries occur once or twice a week and all delivery services may not be available to these areas:

• South Florida Markets: Florida Keys, including Key West
• Central Florida Markets: Gainesville areas
 

In addition to delivery in the above-specified markets, we export all over the world and offer nationwide shipping to any destination in the continental United States and Canada. For more information on nationwide shipping or exports outside of our local trading area, please click here.

Will I be contacted regarding my delivery?

We will contact all customers by email, text, and phone beginning 3 days prior to your scheduled delivery to confirm their delivery date. You must confirm your delivery appointment by replying to the message by 12pm the day prior to your delivery date. If the appointment is not confirmed, the delivery appointment will be cancelled which could result in stock delays. Deliveries scheduled within two days will be automatically confimed at the time of scheduling.

 

We will contact you via text the evening before your delivery date to provide an estimated 3-hour arrival window and a delivery tracking link.

 

You will also receive communications from the delivery drivers on the day of, to let you know that they are on the way.

Can I track my delivery online?

You will receive a text message the night before your delivery with a link to track your delivery. You can also track your delivery here on the day of your delivery to see where the delivery drivers are realtime and the timeframe in which they are expected to reach your home.

Can I request that my items stay in their packaging prior to pickup?

Items picked up from any of our warehouses remain in their manufacturer’s packaging.

Can I request to have my items assembled prior to pickup?

Items picked up from our warehouses are in their manufacturer’s packaging. If you need your items assembled, we have the option of Premium Delivery, where your items are delivered, assembled, and placed just where you want them.

What is same day delivery?

We offer Same Day delivery for customers that want to receive their delivery on the same day they make their purchase. This option is not available in all areas and is subject to availability at the time of purchase.

What if my merchandise arrives damaged?

You have one (1) day to report any damages or defects to our Customer Care department. We are not responsible for damages that occur as a result of customers moving or assembling products. We will require clear photographs to arrange appropriate services. For minor damages, CITY Furniture will provide in-home repair service.

 

If you don't plan on using your item immediately, we recommend that you inspect all of your items fully to ensure there is no damage since all damages must be reported to us within 24 hours of delivery.

SUBMIT A CLAIM ›

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